The calls that make a store money, and never get made
Every store knows the list. Owners whose factory warranty ends next month. Leases ending in 90 days. Customers due for their 60,000-mile service. Recall parts that just came in. The brakes your advisor flagged and the customer declined. These calls drive service revenue and the next car deal, and they're the first thing dropped when the floor gets busy.
Calls CarGents makes for you
| Call | When | What it's after |
|---|---|---|
| Lease ending | 90, 60 and 30 days out | A lease-end appointment before they shop elsewhere |
| Warranty ending | Before coverage runs out | A last in-warranty inspection, and a talk with finance about coverage |
| Service due | By mileage or time | A booked service appointment |
| Open recall | When the part arrives | A recall appointment |
| Declined work | Days after the visit | The work your advisor flagged, booked |
| Trade-up and equity | When an owner could step up | A visit with sales |
| Missed appointment | Same day | A rebooked time |
| Car ready, parts in | As soon as it happens | A pickup time, before they call to ask |
| After the sale | A couple of days after delivery | A friendly check-in, and any issue sent to the right person |
| Internet leads | Within minutes | A conversation while they're still shopping |
How a follow-up call sounds
Short, friendly and specific. It says who's calling and why, mentions the customer's vehicle, offers a time, and books it. If the customer has a question it can't answer, the right person gets it with the details. The home page has recordings of a lease-end, service-due, warranty and after-the-sale call to a sample customer.
Calling the right way
- Only customers who agreed to hear from your store.
- Only within the hours you set.
- Every do-not-call request honored, right away.
- If a customer asks whether it's an AI, it says so.
- No survey coaching. After-the-sale calls check in like a friend, never ask for a score.
Rules on automated and AI calls vary by state and keep changing. We set calling rules with you, and you should check them with your own counsel.
Your BDC keeps the hot ones
CarGents takes the grind calls and hands your BDC booked appointments and warm leads with everything already written down. See how it fits with your team on the AI BDC page.
Hear one before you read further. Call . It answers as Horizon Motors, a sample store. Ask for service, ask about a car, ask for a person. Then open the live demo dashboard (login horizon-demo) and watch your call show up a few minutes later.