Guides for dealership managers

Practical, plain-English guides from people who spent 30 years inside dealerships: the phones, the follow-up, hiring and training.

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Car salesman interview questions, and what good answers sound like30 questions managers ask, what each reveals, and what good answers sound like.Service reminder call scripts for dealershipsFive word-for-word scripts: service due, declined work, recall, warranty, no-show.Car dealership phone training: turning calls into appointmentsThe five steps of a sales phone-up, word tracks, and the mistakes that lose appointments.How many calls do car dealerships miss?About 1 in 5 dealership calls go unanswered. Why it happens and what it costs.

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