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Service department

Every service call answered, even at 7:30 in the morning

CarGents answers your service department's phones on the first ring while your advisors are on the drive. It books drop-off, wait and pickup appointments, answers "is my car ready?", takes the vehicle, mileage and VIN, flags recalls, and sends anything that needs an advisor to the right person with the details written down.

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The service drive rush

From the moment the doors open, advisors are greeting customers and writing repair orders. That's exactly when the phone rings most: people booking, people asking if their car is ready, people with a warning light on. Calls ring out or sit on hold, and the customer books somewhere else.

What CarGents handles on service calls

  • New appointments: drop-off, wait or pickup, at a time that works.
  • "Is my car ready?" status calls, so advisors aren't pulled off the drive.
  • Warning lights and symptoms: the details written down before an advisor calls back.
  • Vehicle, mileage and VIN on every call.
  • Recalls: noted and sent to the right person.
  • Rescheduling and cancellations.
  • After hours: appointments booked tonight, not a voicemail tomorrow.

Then it fills the drive

The same system makes your outbound service calls: service due by mileage or time, declined work, recall parts in and car ready. See follow-up calls and our service reminder call script.

And it trains your advisors

Short morning calls keep advisors sharp on menu selling, declined-work conversations and the customer who's upset about the bill. See service advisor training.

Hear one before you read further. Call . It answers as Horizon Motors, a sample store. Ask for service, ask about a car, ask for a person. Then open the live demo dashboard (login horizon-demo) and watch your call show up a few minutes later.

Questions dealers ask

Can it book service appointments?

Yes: drop-off, wait or pickup, with the vehicle, mileage and reason for the visit written down.

Can it answer 'is my car ready?'

Yes. Status calls are handled without pulling an advisor off the drive, and anything it can't answer goes to the advisor with the details.

What about calls after the service department closes?

It books appointments and takes every request after hours, so your advisors start the morning with a full list instead of voicemail.

Keep reading

AI receptionist for dealershipsEvery call answered on the first ring, 24/7, and sent to the right desk.Service advisor trainingMorning role-play for advisors: menu selling, declined work, upset customers.Service reminder call scriptFive word-for-word scripts: service due, declined work, recall, warranty, no-show.

See it on your own store.

Tell us who you are. We'll call you, learn your store, and set up a demo with your departments and your hours, so you hear exactly what your customers would.

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